Service Solutions Group

The Service Solutions Group You Can Rely On

Trusted specialists in insurance claims, property repairs, and emergency services, delivered through our family of expert brands across the UK.

Welcome to Service Solutions Group

Since 2008, Service Solutions Group has been bringing together specialist services that make life easier when things go wrong. We’re the parent company of Concept Claim Solutions, Surface Medic, Service Solutions Direct, and Local Assist – four trusted brands that work side by side to deliver fast, reliable and professional support to homeowners, landlords, insurers and businesses across the UK.

Why choose us

Since

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Concept Claim Solutions

Over 24 Years of Excellence in Insurance Claims Management & Property Repairs.

Track A Leak

Track-A-Leak specialises in professional leak detection and trace & access. 

Surface Medic

Surface Medic has been providing sustainable hard surface repair solutions since 2016

Service Solutions

Setting a new standard of professionalism within the property maintenance sector

Always Here When You Need Us

Whether it’s an insurance claim, an urgent home emergency, or a property repair project, Service Solutions Group is here to help. With one group, four trusted brands, and a dedicated team of experts, we make sure things are put right quickly, professionally, and with the least possible stress.

At Service Solutions Group, we make life easier when things go wrong. Through our family of trusted brands, we handle everything from emergency call-outs to insurance claims and property repairs – with friendly service, expert advice and dependable results.

Customers Supported

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Our Leadership Team

Our success is built on strong leadership. Together, our senior team brings more than 100 years of combined experience across insurance, construction, finance, and business growth. Their shared vision is to deliver exceptional service, foster innovation, and ensure our customers and partners receive the very best support.

Steve Charnock

Group Chairman

Darren Griffin

Executive Director

Andy Walmsley

Group Operations Director

Richard Mulholland

Group Finance Director