Service Solutions Group
The Service Solutions Group You Can Rely On
Trusted specialists in insurance claims, property repairs, and emergency services, delivered through our family of expert brands across the UK.
Welcome to Service Solutions Group
Since 2008, Service Solutions Group has been bringing together specialist services that make life easier when things go wrong. We’re the parent company of Concept Claim Solutions, Surface Medic, Service Solutions Direct, and Local Assist – four trusted brands that work side by side to deliver fast, reliable and professional support to homeowners, landlords, insurers and businesses across the UK.
Why choose us
- Trading successfully since 2008.
- A family of specialist brands under one trusted group.
- Nationwide coverage with a local touch.
- Customer-focused, friendly, and professional service.
Since
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Concept Claim Solutions
Over 24 Years of Excellence in Insurance Claims Management & Property Repairs.
Surface Medic
Surface Medic has been providing sustainable hard surface repair solutions since 2016
Service Solutions
Setting a new standard of professionalism within the property maintenance sector
Always Here When You Need Us
Whether it’s an insurance claim, an urgent home emergency, or a property repair project, Service Solutions Group is here to help. With one group, four trusted brands, and a dedicated team of experts, we make sure things are put right quickly, professionally, and with the least possible stress.
At Service Solutions Group, we make life easier when things go wrong. Through our family of trusted brands, we handle everything from emergency call-outs to insurance claims and property repairs – with friendly service, expert advice and dependable results.
At Service Solutions Group, we make life easier when things go wrong. Through our family of trusted brands, we handle everything from emergency call-outs to insurance claims and property repairs – with friendly service, expert advice and dependable results.
Customers Supported
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Our Leadership Team
Our success is built on strong leadership. Together, our senior team brings more than 100 years of combined experience across insurance, construction, finance, and business growth. Their shared vision is to deliver exceptional service, foster innovation, and ensure our customers and partners receive the very best support.
Steve Charnock
Group Chairman
Steve Charnock
Steve Charnock – Group Chairman
A chartered accountant and successful entrepreneur, Steve co-founded Cenkos Fund Managers and Seneca Partners. He brings financial expertise, strategic insight, and a proven track record of building successful businesses.
Darren Griffin
Executive Director
Darren Griffin
With more than 35 years’ experience in the sector, Darren founded Service Solutions Group. His drive and vision continue to shape our growth, service development, and reputation for excellence.
Andy Walmsley
Group Operations Director
Andy Walmsley
Part of the business since its launch in 2008, Andy oversees operations across the Group. With extensive experience in the insurance and franchising industries, he ensures our services are delivered efficiently, compliantly, and with customer care at their core.
Richard Mulholland
Group Finance Director
Richard Mulholland
A chartered accountant with a background in audit, procurement, and financial strategy, Richard manages the Group’s finances and IT. His expertise ensures our businesses are built on strong financial foundations.